Shipping policy

Pre-Orders:
A pre-order occurs when we have incoming stock that has not yet reached our fulfilment centres. You can still order these products and we will ship your order as soon as stock arrives. This is usually on, or close to the specified date on the product page.

Shipping and Delivery:

• Orders typically ship within 1 to 3 business days.
• Delivery within New Zealand usually takes 1 to 3 business days after dispatch.
• Express shipping for orders $100+: North Island $2.99, South Island $5.99
• Express shipping for orders under $100: North Island $9.99, South Island $15.99.
• We primarily use Post Haste for New Zealand deliveries.
  

Important Notes:

• Shipping timeframes are based on the advertised dispatch date. For pre-orders, the dispatch date is approximate and shown on the product page.
• During sales and peak periods, expect extended dispatch times.
• We cannot ship to PO Boxes.
  

Shipping Protection:
Shipping Protection guarantees replacement if your order is confirmed lost or stolen by the courier. If you decline Shipping Protection, we cannot guarantee replacement for lost or stolen orders. You can apply Shipping Protection at checkout.